Portrait of Hanan with Pattern
Hi There!

I’m Hanan AlAnazi

Service and Experience Designer turning complexity into clarity.

With experience across government and private sectors, I’ve led 40+ design initiatives in logistics, healthcare, and digital platforms. My work focuses on turning fragmented systems into clear, scalable services that not only make sense on screen, but work across teams, processes, and real-world constraints.

From reducing operational friction to improving customer experiences, I apply systems thinking, empathy, and clarity to design services that work in the real world.

Let’s design what’s next — together.

Download Resume
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Years in designing services and products.

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Projects and solutions delivered.

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Happy Clients and Collaborators.

How I work 🛠️

What working together feels like

I lead by lifting others

Great work doesn’t come from pressure alone—it comes from people feeling supported enough to think clearly and challenge what exists.

The teams I collaborate with often operate in high-stakes environments, where decisions are fast and the margin for error is small. I intentionally create a space where people can slow down just enough to think better, contribute openly, and feel ownership over the work. By shaping a positive and supportive environment, I help teams not only deliver strong outcomes, but also enjoy the process of getting there.

I don’t design in isolation—I design with people, and the systems they operate in

The best solutions don’t come from a single perspective—they emerge when the right people shape them together.

I bring together teams to co-create solutions grounded in real-world constraints. This approach builds alignment early, reduces friction later, and ensures what we design is not only desirable, but practical and scalable. Collaboration isn’t a step in my process—it’s the foundation of how I work.

I zoom out, then zoom in

You can’t design the right solution if you only see part of the system.

I constantly shift between understanding the bigger picture and refining the smallest details. Zooming out helps me see how teams, systems, and decisions connect, while zooming in ensures the experience holds up in real use. This balance allows me to design solutions that are not only strategically sound, but also practical and precise.

I run a tidy ship—and help others bring structure to theirs

I design how teams work by building the systems, workflows, and tools that turn ambiguity into execution.

From Research Ops to Design Ops and reusable frameworks, my focus is simple: reduce friction in how work gets done, and prevent things from falling through the cracks. So teams can spend less time managing work—and more time doing it.

I design for today—and build for what’s next

Quick fixes solve problems temporarily today, but systems thinking prevents them tomorrow.

While I work within current constraints to deliver impact, I always push toward long-term thinking. I challenge teams to look beyond immediate needs and consider how services, processes, and behaviors should evolve over time. My goal is not just to improve what exists, but to help build foundations that scale, adapt, and last.

Experience 🪄

Designing across complex, multi-stakeholder environments where services must work seamlessly across systems and teams.
Hanan Brand Logo Black

UX Lead at Freelance

Oct 2025 - Present
  • Leading UX strategy and end-to-end design across client projects, delivering scalable product and service experiences aligned with business goals.
Stylized logo combining the letters SPL in a modern, overlapping gray and black design.

Specialist, Service and Experience Design at SPL | Saudi Post

Aug 2023 - Sept 2025
  • Led service design initiatives within complex, multi-stakeholder environments—aligning operations, systems, and user experience.
  • Designed end-to-end services across Cold chain, Government services, E-commerce, and National Address ecosystems.
  • Published SPL’s Service Blueprint Library, featuring 8+ maps that capture discovery insights and complex systems for all employees.
Mrsool logo

Senior UX Designer at MRSOOL

Dec 2022 - Jul 2023
  • Led experience design initiatives to improve customer support systems and operational efficiency within high-volume delivery platform.
  • Simplified complex support flows, restructured complaint systems, and improved resolution experience across customers, couriers, and merchants.

UX Designer at MRSOOL

Feb 2021 - Dec 2022
  • Designed and improved user journeys for customer and courier experiences, focusing on usability, clarity, and service efficiency across iOS, Android, & Web.
  • Initiated Courier Experience with features for delivery fulfilment and collaborated in Courier Discovery Research to evaluate concepts and prototypes.
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UX Intern at TAMx

Jun 2020 - Dec 2020
  • Co-op internship to support Business Development, design research and service design initiatives within innovation and design programs, contributing to user-centered concepts and activities for TAM teams, clients and government entities.
Grey Logo

Creative Intern at Grey

Jan 2020 - Mar 2020
  • An Animation internship within the creative team to support development of creative concepts and visual assets for campaigns, contributing to ideation and execution across branding and communication client projects.

Education and Certifications🎓

Shaped by learning, applied to complex service challenges.
a certificate of Service Design Network Masterclass completion
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Masterclass Program

Service Design Masterclasses Series

May 2025

Specialized in end-to-end service design, focusing on service ecosystems, multi-stakeholder alignment, and designing for real-world implementation. Earned Accreditation, recognizing expertise in leading impactful service design initiatives.

a certificate of a NNg
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Professional Certification

UX Certificate

Feb 2024

Advanced training in user experience design, covering research, usability, and interaction design, grounded in evidence-based practices used in global products.

Arabic certificate awarded for attending a workshop on User Experience Writing, dated January 10, 2026, signed by the head and trainer of the Writing Community.
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Course

UX Writing

Feb 2024

Completed a focused 5-hour Arabic UX Writing course—covering foundations, tone, and real-world patterns across Saudi products and services. A strong reminder that great experiences aren’t just designed—they’re written, shaped through clarity, context, and culturally aware language.

Tuwaiq Academy Game Development Program Certificate
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Program

Game Design and Development

Jan - Feb 2026

Three-week intensive program by Tuwaiq Academy focused on game development using Unity and C#. Built two playable game prototypes while learning game mechanics, UI design, and 3D game development.

Misk Skills Game Design Program Certification
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Course

Game Design Fundamentals

Dec 2025

Completed Misk’s Game Design Fundamentals program, shaping  game concepts from ideation to prototype while applying core topics to design engaging player experiences through GDDs and interactive prototype.

Forward Program Certification
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Program

Forward Program

Sep 2022

Completed an interactive learning designed to build workplace skills for the future of work. Developed competencies in problem-solving, communication, adaptability, and digital fluency through self-paced courses, case projects, and collaborative workshops.

PMND certificate of completion
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Nanodegree

Nanodegree, Product Management

Jun 2021 - Sep 2021

Sponsored by Misk Foundation, the program offers to apply product management frameworks, tools, and methodologies. Through the hands-on projects, foundational skills gained from the program are applied to take a product from idea to launch.

DMND certificate of completion
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Nanodegree

Nanodegree, Digital Marketing

Aug 2020 - Nov 2020

Sponsored by Misk Foundation, the program provided a broad understanding of the digital marketing ecosystem including Marketing Fundamentals, Content Strategy, Social Media Marketing, Social Media Advertising, and Search Engine Optimization (SEO).

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Bachelor's

Computer Science (DMS)

Aug 2015 - Dec 2020

Computer Science with Digital Media System track covers fundamental design principles in Digital Media Production. The track required taking 67 hours of Concentration DMS courses including Principles of Animation, Game Development, 3D Modeling, Video Production, Human-Computer Interaction, Foundations of Interactive Digital Media, and Visual Design.

Memberships and Licenses 🤝

Design communities and Professional networks.
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Professional Member, Service Design Network (SDN)

Jun 2025
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Member, Interaction Design Foundation (IxDF)

Jan 2021

Events and Honors🏅

Contributions to community-driven design initiatives.
Naqlthon3 Mentors
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Naqlthon3 Mentor

Dec 2024

Returning for the second time to mentor participating teams, helping them enhance their solution concepts that address challenges in the logistics and transport industry during the 4 Hackathon days.

a large screen with hackathon mentors images on it
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Naqlthon2 Mentor

Dec 2023

Offered mentorship and guidance within the logistics stream for 4 Hackathon days to 70 participating teams. Taking their ideas into concepts and innovative solutions to tackle industry-wide challenges.

Skills 💪

Focused on designing beyond interfaces—connecting systems, operations, and experience.

Service and Product Design

Systems Thinking
Design Research
UX Design
UI Design
Prototyping
User Testing
Journey Mapping
Service Blueprinting
UX Writing
Customer Experience
Design Strategy
Design Systems
Motion and Animation
Ecosystem Mapping
Interaction Design
Visual Design
Design Ops
Research Ops
Ethnography
Branding
Game Design

Product and Project Management

Product Roadmaps
Prioritization
Market Research
Sprint Planning
Stakeholder Alignment
Pipeline Management
Risk Analysis
Scoping
Business Model
Product Analytics
Requirements Gathering
Product Strategy
Product Market fit
Pricing and Monitization
Performance Monitoring
Audience Segmentation

Community Building and Design Culture

Program Design
Program Management
Workshops and Webinars
Framework and Ways of working
Meetups
Capability Building and Mentorships
Cross-functional Engagement

Languages

Arabic (Native)
English (Proficient)
Japanese (Beginner)

Toolkit 🧰

Tools support the work—systems thinking drives it.
Figma
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Notion
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Miro
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Jira
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SEMrush
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Typeform
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WAVE
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Lyssna
Lyssna Logo
Hotjar
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Webflow
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Slack
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Zendesk
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Qualtrics
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Amplitude
Amplitude Logo
Adobe Illustrator
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Unity
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Blender
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Confluence
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Mobbin
Google Analytics
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Trello
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Loom
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Zapier
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Adobe Photoshop
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Monday
Monday logo
Adobe Premiere Pro
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Mail Chimp
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Adobe InDesign
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Adobe After Effects
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Adobe XD
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Testimonials 💬

What clients and collaborators say

Mrsool logo
I’m lucky to work with Hanan at MRSOOL. Her speed in delivering design is super, She surprises me with her capacity of delivery work fast and in good quality, … that’s amazing. Her skills are very good and they develop fast, she now leading task with product managers, working side by side with stakeholders, and for sure in better UX design knowledge.

I’m happy to have her in my team and she is a big plus to any team. By the way she comes from a very big UX design family
Mostafa Kamel Portrait
Mostafa Kamel
Former Head of UX at MRSOOL
April 2022
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It's no a common thing for a new designer to start in a field correctly and build up education and work knowledge right from the very beginning, Hanan is one of those who does, she is a well educated designer with exponential enthusiasm to do great work and in the right way the whole process long, while working at Mrsool I came across multiple tasks with her and I saw how detailed her work is, and how organized as well.

Aside from all that, she is a very fast learner and always looking for big challenges and problems to solve, also she can do all that and deliver very good work in an amazing speed. Hanan can be a strong add to any team and I think I’ll always remember how good she started and how excellent she became.
Sherif Portrait
Sherif Okkasha
Product Design Lead at MRSOOL
June 2023
Mrsool logo
I have had the privilege of working closely with Hanan for the past few years, and I am continually impressed by her exceptional skills, unwavering dedication, and innovative mindset.
Hanan's expertise in UX design and remarkable critical thinking skills make her a standout professional. She consistently delivers innovative and user-friendly experiences, showcasing her exceptional talent in the field.
Mahmoud Portrait
Mahmoud Abdrabo
Former Senior Product Designer at MRSOOL
July 2023
Mrsool logo
As a one-year anniversary celebration and working with Hanan at MRSOOL, I can say that Hanan is a fantastic UX researcher and also a good coworker. She is detail-oriented and dedicated to tasks even under pressure.
Amir Portrait
Amir Vhora
Product Designer at MRSOOL
March 2022

Connect and Collaborate 📩

Let’s talk and design whats next.

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