Dec 2020
One day workshop organized by PSU EdTech club attended by 25 students and faculty to train them to master Miro tool as an e-learning platform to adapt to e-learning during COVID.
During the COVID-19 pandemic, students and faculty at Prince Sultan University needed an accessible digital tool that could support engaging content, group work, collaboration, and project-based learning in a fully remote environment.
Students and faculty members at Prince Sultan University (PSU).
To enable new and effective ways of learning and collaboration in higher education by introducing an interactive digital platform that supports e-learning and adapts to the changing educational needs during COVID-19.
All participants successfully completed the three levels of the workshop, becoming confident in navigating Miro and equipped to use its features in their learning and teaching journeys.
Understanding the challenges faced by students and faculty in remote learning and the need for an interactive collaboration tool during COVID-19.
Structuring the session into progressive levels, combining theory, tool introduction, and hands-on practice for an engaging remote webinar.
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Preparing examples, educational use cases, and interactive boards tailored to learning scenarios.
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Delivering a live, interactive workshop with guided activities to level-up and real-time support.
Participants completed practical exercises across multiple levels to explore and apply Miro’s features.
Ensuring all participants successfully completed the activities and were able to independently use Miro for collaboration and learning.
Customer support operations were fragmented across workflows, tools, and teams—leading to inconsistent resolution, operational inefficiencies, and poor customer experience. This project focused on defining a structured roadmap to align support as a scalable, high-impact service.
Facilitated cross-functional workshops to deconstruct how support operates across user journeys. Transformed fragmented, tribal knowledge into a structured system of root causes, decision logic, and resolution flows, revealing gaps between product experience and operational reality.
Let’s talk and design whats next.
